Most of us have smartphones that have email accounts installed on them. However, this article is targeted for those who are getting used to emails on their smartphones. We’ve created a list of common issues that could be a source of anxiety when you set up your phone to get email.
Mails Disappear From Server
This is one of the most frequently encountered issues that occur when a new mobile device has been configured to accept mail. This is especially prevalent in the event that an account for email is being shared by several people within an company. The issue that arises is that within a short time after the mobile phone or tablet is set up with the email account, messages are downloaded to that device. But after they have been downloaded, they disappear from the webmail associated with the account, or they are not available to download onto a desktop device that has that account configured. This happens if your mobile device is configured to “Remove mails from the server once they are downloaded”. You simply need to set this option to not delete your server’s data after the download, in order you can ensure that any other device and clients are able to also download these mails. You also have the option of eliminating the downloaded messages from the server after a specific number of days. This option will delete your online mailbox on a regular basis.
Incorrect Login Information
Another frequent issue is providing incorrect login credentials to an email client. While issues with passwords are readily identifiable, many people don’t think that their usernames are equally important. Wrong spellings, adding extra characters, leaving space between them and forgetting to put @domainname.com in the middle of your username is typical issues you could confront when setting up your accounts on your phone.
Incorrect Port Numbers
Another known configuration nightmare is finding the correct email1and1 port that your server uses to allow access to your mail on remote devices. There are several port numbers which different providers use, but most frequently, port 110 will be used for incoming mail through POP3 while port 143 is used to accept mail via IMAP. Port No. 25 allows sending mail outgoing i.e. through SMTP. If you decide to use a security technology for your server you’ll need to change the port’s number in order to switch to secured ports. It is here that the greatest confusion can occur. It is always advisable to consult your email provider for correct settings and recommendations.
SSL, TLS and StarTTLS Issues
Another problem that is common when you are configuring email on mobile devices is to figure out which security protocol you should use. Mail servers must offer support for the system, so that your device and the server can make a secure connection transfer of your email. STARTTLS is a contemporary protocol that isn’t typically utilized in all mail server. Some devices offer the option to “accept all certificates” which is the option you must choose to ensure that the configuration is completed smoothly. Or, you may have be able to accept manually the certificate whenever the warning appears upon your monitor.
New Mail Does Not Display Instantly
While this issue isn’t connected to the server Many users complain that their email messages aren’t showing immediately or they are not being notified of the delivery of new emails as it is delivered to their webmail. This is most likely because account syncing is not enabled in your device or the sync interval for your device has been set to a long time. If your device is configured to sync at least every 30 minutes, your will not be notified of any mail that arrived in the interim period of 30 minutes. If you lower this number, it can cause the phone to check with the server for any newly received mails. However, this could cost you battery life and the use of data.